choayo

Last updated September 2026

PrivacyPolicy

Choayo is committed to protecting your privacy. This policy explains how we collect, use, store and safeguard your information when you use our site and services.

  1. 01

    What we collect

    • Identity and contact: name, phone number, email, pickup and delivery address
    • Service details: items, service type, plans, order history and care preferences
    • Payment method information, processed by secure third-party providers
    • Messages via WhatsApp, email or website, and your feedback
    • Technical data: IP address, browser and device, and site usage via cookies
  2. 02

    How we use it

    To process orders, plans and deliveries; to support you and answer questions; to send service updates and confirmations; to improve our service; to manage billing; to send offers with your consent; and to keep our service secure and compliant with the law.

    We process data on the basis of your consent, the performance of our service agreement, legal obligations, and legitimate business interests that do not override your rights.

  3. 03

    Sharing

    Choayo does not sell, rent or trade your personal information. We share it only with delivery and operational partners to fulfil your service, with payment processors, when required by law, or to protect Choayo’s rights and users. Every third party must meet applicable privacy standards.

  4. 04

    Security and retention

    We use administrative, technical and physical safeguards to protect your data, though no transmission or storage method is completely secure. Data is kept only as long as needed for service, legal and accounting requirements, and dispute resolution, and then deleted or anonymised.

  5. 05

    Cookies

    We may use cookies to improve the site, understand traffic and remember your preferences, such as your language. You can disable cookies in your browser; some features may not work as a result.

  6. 06

    Your rights

    You may access your data, ask us to correct or delete it (subject to legal obligations), and withdraw consent to marketing at any time, through our official contact channels.

  7. 07

    Other

    This site links to third-party platforms such as Instagram and WhatsApp, whose own policies apply. Our services are not directed at anyone under 18. We may update this policy; continued use means acceptance of the latest version.

  8. 08

    Contact

    For any privacy request, contact the Choayo Help Desk at +62 857 7777 5712 or hello@choayo.id.

WA